Volunteers | Renew | Girl Scouts of Southern Alabama
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Renew

Keep her engaged and inspired in challenging times.

In challenging times, our Girl Scout grit shines the brightest. That’s why we’re prepared to be a source of consistency for you and your girl when you need it most.

As we navigate through the COVID-19 pandemic together, we’re working hard to ensure your girl has access to the Girl Scout experience she knows and loves in a way she can access right now. And as things continue to evolve and change, we’ll continue to adapt to meet her needs. 

We know many of the things she was looking forward to are canceled right now, but Girl Scouts is still happening. From home and online, for as long as she needs to, she can:

  • Keep the Girl Scout experience going and stay connected while earning badges through online activities with the NEW Girl Scouts at Home 
  • Participate in live virtual events and safe service projects that keep her engaged and inspired
  • Gain tangible, innovative problem-solving and life skills
  • Grow confidence in her outdoor skills and learn how to be a champion for the environment 
  • Expand her imagination through hands-on STEM activities 

The best part is that every experience and skill we can offer her right now will help her continue to be successful at school and in life when it’s time for us all to come together again. 

Because while we have to remain physically apart right now, connection is more important than ever.   Renew today!

 

Not yet a member? Join now

Have a question? Our Customer Care Team is here to help! 

Trouble Logging In?

Q: Why isn’t my username working?

A: Your username is typically your email address. If you have more than one email address, try each. You can also use the “Forgot Your Password?” link to send a reset email to your email address. If you’re still having trouble, just call the the Customer Care team 1(800) 239-6636.

Q: Why am I not getting the password reset emails?
A: The password reset emails come from gsusacustomercare@girlscouts.org, so please make sure it’s added to your safe senders list. If you requested the reset email before marking our email address as safe, check your spam folder. If you’re still not receiving the email, contact the Customer Care team to verify that your username/email address is correct.

Q: How do I reset my password when I no longer have access to the email address associated with my account?
A: The Customer Care team can easily change your username/email address without requiring you to recreate your account.

Q: Why can’t I see my family when I log in?
A: There are a couple reasons this could happen:

  • Another adult family member may be listed as the preferred contact on the account. That person must log in to renew. Contact the Customer Care team if you’d like to be listed as your household’s preferred contact.
  • You may have a second or duplicate account with a different email address. Try a different username. If that works, be sure to contact the Customer Care team to merge the two accounts into one.

Q: Why can’t I see my troop(s) when I log in?
A: There are several reasons this could happen:

  • Troops are listed on a separate tab from your family. If you have more than one troop, look for the pull-down menu to change between them.
  • Not all troop volunteers can access the troop tab. Check with your council to see which volunteer roles they allow to access the tab.
  • If your background check has expired, you may lose access until it is up-to-date.

The Customer Care team can provide additional support.

Steps to Renew

1. From www.girlscoutssa.org website Click MYGS.

2. Log In to the member community with your user name and password.

3. Click on Troops (If you have multiple troops confirm in the drop-down box which troop you would like to renew).

4. On the right-hand side of the screen there is a box that says Current Year. Click on that box and select Next Year.

5. Select the girl and adult members to be renewed. Please be sure to select one of these options for each member of your troop:

     a. Renew Now- select for members you would like to pay to renew at this time

     b. Renew Later- select for members you are not sure will be returning

     c. Don't Renew- Cancel- select for members you are sure are NOT returning for the 2020-2021 Membership Year. This means “do not renew forever” and takes back-office processes to fix.   

6. Select “Renew Now,” “Renew Later,” or “Don't Renew-Cancel,” for each position you hold with the troop. Please make sure to indicate if you will not be returning.

7. Select continue to proceed to the acceptance screen.

8. Please read and accept the Girl Scout Promise & Law then click continue. If you need to go back to the troop's tab, click cancel.

9. Select a donation amount if desired. Next click continue to continue to the confirmation screen. * If adult membership is selected, you will have the option to upgrade to a Lifetime Membership by clicking a box.

10. Review and confirm troop renewals. Select submit to process renewals. If you need to go back to the troop's tab, click cancel.

11. Thank you page will appear. An itemized receipt is sent to the Troop leader. Select print itemized receipt to print a copy.