Careers
Your career is our future.
Girl Scouts of Southern Alabama offers amazing opportunities for talented, forward-thinking individuals who share our vision of helping girls and young women change the world for the better.
We've been equipping girls to achieve their full potential since 1912—and today, GSUSA stands as the preeminent leadership development organization for girls, with 2.5 million members across the nation and around the globe.
Here's your opportunity to enhance your career while making a difference in girls’ lives and in the world.
We're hiring. Join the team!
Customer Care and Product Programs Specialist 
Position Title: Customer Care and Product Program Specialist
Reports to: Customer Care and Product Program Coordinator
Classification/FLSA Status: Full-time
Location: Mobile Service Center
Position Summary:
The Customer Care/Product Program Specialist is a full-time position responsible for ensuring the delivery of high-quality experience for all first point of contact customer inquiries and participating in the planning and execution of GSSA’s Fall Product and Cookie Programs. This individual performs a wide variety of data quality and business process tasks in GSSA’s databases. They work collaboratively with other members of the staff team toward achieving the council’s strategic vision, short- and long-term plans, and project work.
Essential Duties and Responsibilities:
- Provide a positive customer experience for all stakeholders, either in person, by phone, or via email.
- Support functions of a multi-channel contact center through case management module in Salesforce membership database.
- Answer incoming calls/requests; engage in problem-solving and providing solutions; manage and effectively respond appropriately to all inquiries including but not limited to email, phone, chat and walk-in customers, and follow a script when needed.
- Maintain a customer-centric environment in public areas of council facilities, including greeting guests at the front desk.
- Maintain customer database by entering information accurately and quickly, striving to resolve (“close”) customer cases in a timely manner.
- Maintain data integrity of Girl Scout troops, such as hierarchies, volunteer assignments, membership payments, volunteer screening records, council-to-council transfers, data clean up, merges, and refunds.
- Contact customers, resolve customer issues, and provide service support to the customer experience team.
- Perform basic office duties, such as purchasing supplies, maintenance of office equipment, etc.
- Participate in the implementation of Product Sale Programs.
- Receive, sort, organize and deliver product and/or product sale materials.
- Support functions of both the Fall Product Program software (M2) and the Girl Scout Cookie Program software (eBudde and Digital Cookie).
- Ensure all girls and adults feel welcome by delivering the Girl Scout message of diversity, equity, and inclusion to all communities.
- Actively participate in the development of environments that foster diversity, equity, inclusion, and access through words, actions, and attitude.
- Perform other duties, as necessary or assigned.
Position Requirements:
- Associate’s degree or higher, or at least 2 years of related experience
- Possess prior experience in a customer service environment.
- Demonstrate strong communication skills in written, verbal, and virtual delivery; experience developing and implementing action plans to meet/exceed deliverables; and experience working collaboratively to reach collective goals.
- Proficient in Microsoft Office Suite including Outlook, Power Point, Word, and Excel
- 1+ year of previous experience in Girl Scouts (volunteer or staff) preferred.
- Ability to work a flexible schedule including evenings and weekends.
- Travel throughout council jurisdiction up to 20% of the time.
- Capability to provide own transportation and maintain valid operator license.
Physical Requirements:
- Walking, standing, bending, stooping, reaching and moderate lifting (less than 30 pounds)
- Operate office equipment manually
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made.
Core Competencies:
- Customer Centric
- Communicator
- Relational Intelligence
- Critical Thinker
- Digital, Virtual, and Technical Proficiency
- Financial Acumen
- Leadership and Stewardship
- Learning and Innovation
- Social Justice and Inclusion (DEI)
- Business-first Mindset
Revised March 2024
Interested in this position?
Submit your resumé to the Customer Care and Product Programs Coordinator, today!
EMAIL RESUMÉ
Community Engagement and Programs Specialist
Position Title: Community Engagement and Program Specialist
Reports to: Chief Mission Delivery Officer
Classification/FLSA Status: Full-time
Location: Mobile Service Center
Position Summary:
Develop and implement recruitment strategies designed to raise awareness and generate interest in Girl Scouts, resulting in potential membership leads. This position requires extensive day-travel and some nights and weekends in order to meet, present, and network with community organizations, schools, corporations, educators, faith-based institutions, and other community constituents. This position serves part of Mobile and all of Baldwin Counties. It will include a balance of travel to outlying areas and time in GSSA’s Mobile office. The person in this position is responsible for providing ongoing development of girl programming in underserved communities. They facilitate programs for girls in grades K-6 during both the school year and the summer, which includes assisting with the Girl Scout Cookie Program within these areas.
Essential Duties and Responsibilities:
- Arrange and implement meetings and presentations with community organizations, schools, corporations, educators, faith-based institutions, and other community constituents.
- Contact and cultivate relationships with potential leads.
- Generate leads and ensure that they are tracked and updated in Salesforce.
- Network at school and community events.
- Identify and concentrate on population/potential for targeted recruitment.
- Recruit to fulfill needs outlined in opportunity catalog.
- Research and identify potential leads.
- Generate leads at potential schools and outreach sites.
- Coordinate lead generation efforts.
- Arrange and implement meetings and presentations with community organizations, schools, corporations, educators, faith-based institutions, and other community constituents.
- Contact and cultivate relationships with potential leads.
- Ensure that registration forms, received from schools, are accurate, completed and submitted according to established process and deadlines.
- Maintain communications with parents, guardians, and site personnel.
- Assist with data entry of girl members in Community Programs.
- Provide technical assistance to perform data entry, and keep accurate records of girls participating in the Girl Scout Cookie Program.
- Assure that council data, with respect to Community Program membership and related product sales, is accurate, timely and reliable.
- Support and coordinate GSSA’s regional and national efforts.
- Implement, monitor, and report outcome measurement data for outreach programs and administer program surveys when necessary.
- Attend council meetings, trainings, and events as assigned. Assist with implementation of council goals and other duties, as assigned.
- Other projects as assigned.
Position Requirements:
- Associate degree or higher (preferred) and/or three years related experience.
- Successfully pass criminal and driver background checks.
- Able to manage tasks and responsibilities with little day-to-day oversight.
- Confident, friendly, social, and outgoing
- Superior oral communication/ presentation skills
- Ability to speak to small and large groups
- Sales or recruitment experience and sales ambition
- Ability to handle rejection from uninterested parties
- Familiarity with coverage area
- Strong commitment to Girl Scout mission
- Ability to plan and manage program events for girls
- Ability to work with children in underserved and low-income environments
- Able to travel throughout assigned region -- at least 70%
- Experience working with community-based systems, youth or prior Girl Scout experience is a plus
- Must possess a valid driver's license, insurance, and have access to a personal vehicle for business use
- Willingness to work a flexible work schedule including some evenings and weekends
- Creative thinking skills and proven ability to improvise and motivate others
- Ability and desire to work with people of diverse backgrounds to include age, race, creed, socio- economic or ability
- Excellent and effective English language abilities, oral and written communication skills. Spanish speaking ability a plus but not required.
- Computer proficiency in software relevant to position, Salesforce, Microsoft Office, specifically Outlook, Word and some Excel
- Ability to manage multiple priorities, meet deadlines, work independently, and produce results
- Must be a team player with a positive attitude and professional appearance
Employee Role in Volunteer and Girl Efforts:
Each
employee serves as a role model to girls and volunteers. All
interactions with constituents, including colleagues, should reflect
the mission and values of the Girl Scouts of the USA, and Girl Scouts of Southern Alabama.
Employee Role in Development Efforts:
Each employee is
expected to take an active role in development by being alert to
opportunities to identify potential donors and providing contact
information to the Chief Development Officer. On occasion, employees
may be asked to participate in site visits and/or follow up
calls with the contacts.
Employee Role in Pluralism Efforts:
Each employee is
responsible for promoting and contributing toward GSSA’s goal
of institutionalizing pluralism by initiating and participating in
activities and functions that enhance organizational diversity.
Employee Role in Affirmative Action Efforts:
Each
employee is responsible for contributing toward GSSA’s affirmative
action plan by ensuring and promoting nondiscrimination
in every aspect of Girl Scouting.
Physical Requirements:
Walking, standing, bending,
stooping, reaching and moderate lifting (less than 30
pounds) Occasional exposure to seasonal weather conditions. The
physical demands described here are representative of those that must
be met by an employee to successfully perform the essential functions
of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
FLSA Classification: Exempt, full time
Revised February 2024
Interested in this position?
Submit your resumé to the Chief Mission Deliver Officer, today!
EMAIL RESUMÉDetails
Employee Expectations
Benefits
Equal Employment Opportunity
