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Girl Scouts of Southern Alabama offers amazing opportunities for talented, forward-thinking individuals who share our vision of helping girls and young women change the world for the better.
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Customer Care Clerk | Mobile 
Position Title: Customer Care Clerk
Reports To: Chief Marketing Officer
Location: Mobile Girl Scout Experience Center | 3506 Montlimar Plaza Drive
Classification: Part-time.
Compensation: $12 per hour
Expected Schedule: Monday - Thursday, 9:00 am – 4:00 pm. 9:00 am - 12:00 p.m. on one Saturday per month.
Summary
Serve as the first point of contact for incoming calls and walk-in traffic, and assist customers in the retail shop for GSSA’s Mobile Girl Scout Experience Center. This individual is expected to provide exceptional customer service to those they assist.
Essential Job Duties
- Contribute to customer retention by providing exceptional, memorable, and personal service.
- Effectively use available resources to solve problems, answer questions, and address complaints
- Demonstrate good judgment and decision-making in customer interactions
- Maintain professional demeanor and contribute to a positive work environment
- Be familiar with the GSSA website and stay up to date on the calendar, events, and FAQs
- Participate in additional duties and responsibilities, as assigned
Major Accountabilities
- Answering phonecalls
- Greeting walk-in traffic
- Assisting retail shop customers with purchases.
Skills & Qualifications
- Customer-centric attitude/ previous experience with customer service a plus
- Able to learn and understand retail shop purchases
- Ability to handle possible stressful calls/ conflict resolution
- Attention to detail
- Ability to work independently
- Adept at problem-solving
- Active listening skills
- Calm demeanor
- Demonstrates initiative in solving problems
- Excellent communication skills
- Good Computer skills
- Comfortable with multiple phone lines
- Ability to maintain a positive attitude to further the organization’s mission
- Ability to adapt to changing business needs, conditions, and work responsibilities
- Passion for GS Mission
- Commitment to GSSA Operational Core Values
Requirements
- Must be 19+ and have a reliable means of transportation
Employee Role in Volunteer and Girl Efforts:
Each employee’s actions and behaviors serve as role models. All interactions with constituents, including colleagues, should reflect the mission and values of the Girl Scouts of the USA and Girl Scouts of Southern Alabama.
Physical Requirements
- Walking, standing, bending, stooping, reaching, and moderate lifting (less than 30 pounds)
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires a background check and registration as a member of Girl Scouts of Southern Alabama.
Please send inquiries, a cover letter, and a resume to customercare@girlscoutssa.org
August 2026
Interested in this position?
Send enquiries, cover letter, and resumé to GSSA Human Resources
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Equal Employment Opportunity
Employee Expectations
Full-time Employee Benefits
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Opportunities for talented, forward-thinking individuals who share our vision of helping girls and young women change the world!
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