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Renew Today

Renew

You are more than a Girl Scout. 
You’re a G.I.R.L. (Go-getter, Innovator, Risk-taker, Leader)™ powerhouse!

We believe there’s no such thing as too much. That there’s no excuse for making excuses. Our strength doesn’t come from how much we can lift but from how often we can lift ourselves back up. And this is the perfect place to do just that—a place where “Can I?” quickly turns into “I will!,” and there is no challenge we can’t overcome together. Because we are everyday optimists. Adventure-seekers. Self-starters. Problem-solvers. Change-makers. We are girls, troop leaders, mentors, advocates, parents, and Girl Scouts. We are G.I.R.L.s. And we can’t stop, won’t stop. Renew today!

Not yet a member? Join now

Have a question? Our Customer Care Team is here to help! 

Trouble Logging In?

Q: Why isn’t my username working?

A: Your username is typically your email address. If you have more than one email address, try each. You can also use the “Forgot Your Password?” link to send a reset email to your email address. If you’re still having trouble, just call the the Customer Care team 1(800) 239-6636.

Q: Why am I not getting the password reset emails?
A: The password reset emails come from gsusacustomercare@girlscouts.org, so please make sure it’s added to your safe senders list. If you requested the reset email before marking our email address as safe, check your spam folder. If you’re still not receiving the email, contact the Customer Care team to verify that your username/email address is correct.

Q: How do I reset my password when I no longer have access to the email address associated with my account?
A: The Customer Care team can easily change your username/email address without requiring you to recreate your account.

Q: Why can’t I see my family when I log in?
A: There are a couple reasons this could happen:

  • Another adult family member may be listed as the preferred contact on the account. That person must log in to renew. Contact the Customer Care team if you’d like to be listed as your household’s preferred contact.
  • You may have a second or duplicate account with a different email address. Try a different username. If that works, be sure to contact the Customer Care team to merge the two accounts into one.

Q: Why can’t I see my troop(s) when I log in?
A: There are several reasons this could happen:

  • Troops are listed on a separate tab from your family. If you have more than one troop, look for the pull-down menu to change between them.
  • Not all troop volunteers can access the troop tab. Check with your council to see which volunteer roles they allow to access the tab.
  • If your background check has expired, you may lose access until it is up-to-date.

The Customer Care team can provide additional support.

Steps to Renew

1. From www.girlscoutssa.org website Click MYGS.

2. Log In to the member community with your user name and password.

3. Click on Troops (If you have multiple troops confirm in the drop down box which troop you would like to renew).

4. On the right hand side of the screen there is a box that says Current Year. Click on that box and select Next Year.

5. Select the girl and adult members to be renewed. Please be sure to select one of these options for each member of your troop:

     a. Renew- select for members you would like to pay to renew at this time

     b. I’ll renew later- select for members you are not sure will be returning

     c. Do not renew- select for members you are sure are NOT returning for             the 2018-2019 Membership Year. This means “do not renew forever”              and takes back office processes to fix.   

6. Select “renew,” “I’ll renew later,” or “do not renew,” for each position you hold with the troop. Please make sure to indicate if you will not be returning.

7. Select continue to proceed to the acceptance screen.

8. Please read and accept the Girl Scout Promise & Law then click continue. If you need to go back to the troops tab, click cancel.

9. Select a donation amount if desired. Next click continue to continue to the                confirmation screen. * If adult membership is selected, you will have the option to      upgrade to a Lifetime Membership by clicking a box.

10. Review and confirm troop renewals. Select submit to process renewals. If you need to go back to the troops tab, click cancel.

11. Thank you page will appear. An itemized receipt is sent to the Troop leader. Select    print itemized receipt to print a copy.